Paxigate Healthcare Limited

People were asked for their consent to ensure staff could provide care and support in the way that each person wanted. The principles of the Mental Capacity Act were followed. Policies and procedures supported people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

Staff treated people with respect and upheld their privacy and dignity. Relatives described staff as kind and caring and were satisfied their family members were in safe hands. Staff knew people well and encouraged people to be as independent as possible. A relative told us, "[Family member] looks forward to the staff coming and helping them with their care, we feel they are cared for so well."

Care plans included all information needed to support people safely and in accordance with their wishes and preferences. These were reviewed regularly.

Quality assurance systems had not always identified shortfalls found during our inspection. For example, in relation to the recruitment practice.

Audits were carried out to ensure the service was of high quality and the provider engaged people, their relatives and staff in giving their views about how the service could improve.