Integrated Case Management Ltd
- Home care
- Registered since 2021
- Hampreston, Dorset, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
15 months
since the latest rating was published.
The only one
rated Requires improvement home care service in Dorset, out of 60 with a rating.
Integrated Case Management Ltd: inspection record
Rated Requires improvement in July 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Abbots Care Limited (East Dorset branch) (Good, less than 0.1 miles away) and Agincare UK Ferndown (Good, less than 0.1 miles away).
Nearest home care services:
- G Abbots Care Limited (East Dorset branch) Good, less than 0.1 miles away
- G Agincare UK Ferndown Good, less than 0.1 miles away
- G Priority Home Care Good, less than 0.1 miles away
- G South West Care Group LTD T/A Goodoaks Homecare East Dorset Good, less than 0.1 miles away
- G iDirect - East Dorset, Hampshire and Wiltshire Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 July 2025 (assessment visit 9 December 2024). Quoted under the Open Government Licence.
Date of Assessment: 7 to 21 January 2025. Integrated Case Management Ltd is a specialist agency which provides bespoke case management support and advice to both adults and children with life changing injuries, including spinal cord injuries, acquired brain injury and complex orthopaedic injuries. They also work with adults and children who have sustained life changing disabilities as a result of clinical negligence. Case managers work with people to set up and coordinate their rehabilitation, care and support needs. The provider was in breach of the legal regulation relating to safe recruitment. Recruitment processes were not robust and did not demonstrate staff had always been recruited safely into the service. The service had a good learning culture to ensure they were consistently improving. Staff understood and managed risks. They protected and kept people safe from harm. The facilities and equipment met the needs of people using the service. Medicines were well managed. Staff included people in the planning of their care. Staff understood the importance of seeking consent and what their legal responsibilities were to support people who lacked capacity. Staff monitored people’s health and worked well with other agencies to ensure the best outcomes for people. Staff treated people with kindness and compassion. They treated people as individuals and supported their preferences. The service ensured people could access the health support they needed. The provider and staff had a shared vision and culture based on listening, learning and trust. Staff felt they could be open and supported to give feedback and were treated well when they did so. They were treated equally, free from bullying or harassment and people with protected characteristics felt supported and empowered.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was an increased risk that people could be harmed. The service was in breach of legal regulation in relation to safe recruitment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the service did not anticipate people’s needs as well as they could.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the service was not consistently managed and well-led.
Questions to ask the service
- Safe was rated Requires improvement on 22 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 22 July 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Lizanne Elliott
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Integrated Case Management Ltd
- Ownership type
- Organisation
- Companies House number
- 12172842 (opens Companies House)
Getting help from Dorset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dorset Council
- Ask for a care needs assessment
- Phone: 01305 221016, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Dorset Council
Checked on the council's website, November 2026.
Common questions
- Does Integrated Case Management Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Integrated Case Management Ltd.
- When was Integrated Case Management Ltd last inspected?
- The Care Quality Commission's latest rating for Integrated Case Management Ltd was published on 22 July 2025.
- Who runs Integrated Case Management Ltd?
- Integrated Case Management Ltd is run by Integrated Case Management Ltd.
- What is Integrated Case Management Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 July 2025.
Contact
- Phone
- 01202 978900
- Address
- Nimrod Place, 9 Nimrod Way, Ferndown, Wimborne, BH21 7UH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Abbots Care Limited (East Dorset branch) (Good, less than 0.1 miles away) and Agincare UK Ferndown (Good, less than 0.1 miles away).
Nearest home care services:
- G Abbots Care Limited (East Dorset branch) Good, less than 0.1 miles away
- G Agincare UK Ferndown Good, less than 0.1 miles away
- G Priority Home Care Good, less than 0.1 miles away
- G South West Care Group LTD T/A Goodoaks Homecare East Dorset Good, less than 0.1 miles away
- G iDirect - East Dorset, Hampshire and Wiltshire Good, less than 0.1 miles away