Priority Home Care
- Home care
- Dementia care
- Registered since 2018
- Hampreston, Dorset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2019.
14 months
since the latest rating was published.
56 of 60
rated home care services in Dorset are rated Good, like this one.
Priority Home Care: inspection record
Rated Good in August 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Abbots Care Limited (East Dorset branch) Good, less than 0.1 miles away
- G Agincare UK Ferndown Good, less than 0.1 miles away
- RI Integrated Case Management Ltd Requires improvement, less than 0.1 miles away
- G South West Care Group LTD T/A Goodoaks Homecare East Dorset Good, less than 0.1 miles away
- G iDirect - East Dorset, Hampshire and Wiltshire Good, less than 0.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 12 August 2025 (assessment visit 12 May 2025). Quoted under the Open Government Licence.
Date of assessment: 14 May 2025 to 30 May 2025. Priority Home Care is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to 8 people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We spoke with people, their relatives and staff. This included the registered manager, who is also the registered provider.
Risks to people’s health and wellbeing were assessed and managed effectively. People were involved in planning their care, and care records were person-centred and reflective of their individual needs. Staff worked in partnership with people, families and professionals to plan and deliver care tailored to people's individual needs and preferences. Staff spoke positively about their work.
The systems in place for training did not identify all required training for staff, for example, from 1 July 2022, all health and social care providers registered with CQC must ensure that their staff receive training in how to interact appropriately with people who have a learning disability and autistic people, at a level appropriate to their role. This training had not been completed by staff, during the assessment staff completed this training.
The provider did not always have effective governance systems in place to identify and drive improvements at the service. The provider did not ensure staff had all required training required for their roles. Systems and processes in place did not identify concerns we found during the inspection. The provider was responsive to feedback during the inspection and took immediate action.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Well-led was rated Requires improvement on 12 August 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Joshua Hibbert
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 9 April 2019. Latest assessment published 12 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Priority Home Care Dorset Ltd
- Ownership type
- Organisation
- Companies House number
- 08290323 (opens Companies House)
Getting help from Dorset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dorset Council
- Ask for a care needs assessment
- Phone: 01305 221016, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Dorset Council
Checked on the council's website, November 2026.
Common questions
- Does Priority Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Priority Home Care.
- When was Priority Home Care last inspected?
- The Care Quality Commission's latest rating for Priority Home Care was published on 12 August 2025.
- Who runs Priority Home Care?
- Priority Home Care is run by Priority Home Care Dorset Ltd.
- What is Priority Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 August 2025.
Contact
- Phone
- 01202 145997
- Address
- Unit A3, Arena Business Centre, 9 Nimrod Way, East Dorset Trade Park, Wimborne, BH21 7UH Map (opens Google Maps)
Compare nearby
- G Abbots Care Limited (East Dorset branch) Good, less than 0.1 miles away
- G Agincare UK Ferndown Good, less than 0.1 miles away
- RI Integrated Case Management Ltd Requires improvement, less than 0.1 miles away
- G South West Care Group LTD T/A Goodoaks Homecare East Dorset Good, less than 0.1 miles away
- G iDirect - East Dorset, Hampshire and Wiltshire Good, less than 0.1 miles away