Alora Care Service Ltd

People were safeguarded from abuse and poor treatment. The service assessed risks to people's wellbeing and ensured that people were protected from avoidable harm. There were enough staff to meet people's needs and care workers were recruited safely to ensure they were suitable for their roles.

Care workers had the right skills and training to support people with regular supervision and observations by the registered manager. The provider made sure that people had the right support to eat and drink and understood people's health conditions and how these may impact on their care needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Managers engaged positively with people who used the service, regularly contacting and visiting people to check the quality of their care. People told us they could always contact a manager and were confident in raising concerns. The registered manager carried out regular audits to make sure that care was delivered safely and effectively. Care workers felt well supported by managers and felt that concerns would be taken seriously and addressed.

The service assessed people's communication needs and the support people required to communicate, but did not always provide information in accessible formats. We have made a recommendation about how the provider meets the Accessible Information Standard.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection: We registered this service on 24 May 2021 and this was the first inspection.