Caremark Hammersmith and Fulham
Home care, Hammersmith and Fulham
Good
Rated on
Rating from the Care Quality Commission.
Caremark Hammersmith and Fulham: inspection record
Rated Good in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2018. Rated Good in 2018 and February 2026.
It has been rated Good at every inspection since 2018. The latest rating was published 8 months ago.
How it compares locally
- One of 22 Good home care services in Hammersmith and Fulham, out of 24 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 21 February 2026 (assessment visit 28 January 2026). Quoted under the Open Government Licence.
Date of assessment: 9 to 13 February 2026.
Caremark Hammersmith and Fulham is registered to provide personal care to adults and children living in their own homes. . Not everyone who used the service received personal care. CQC onlyinspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, 4 children and 3 adults were receiving personal care and support from the agency.
Read the full summary
The last rating for this service was good (published 26 April 2018). This assessment was planned due to the length of time since our last rating. Following this assessment, the service remains good.
Some people using the service had a learning disability. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service was meeting the principles of Right support, right care, right culture.
People were safely cared for. The provider worked with people and their families to plan care and identify risks. People were supported to try new things and be independent when this was safe for them to do so. There were enough staff. People were cared for by the same regular care workers. Staff were well trained and supported. They had the guidance and information they needed to provide good quality care.
The provider responded well when things went wrong. Staff learnt from incidents. The provider responded to complaints and made improvements to the service because of these.
Staff worked closely with other professionals to plan and monitor people’s care. They supported people with a range of different activities, healthcare needs and accessing other services.
Staff supported people to make choices. They provided information in formats people could understand. People consented to their care and support.
There were effective systems for monitoring and improving the quality of the service.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment, we rated this key question requires improvement. At this assessment, the rating has changed to good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment, we rated this key question good. At this assessment, the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite 302 Cumberland House, 80 Scrubs Lane, London, NW10 6RF |
|---|---|
| Neighbourhood | Shepherd's Bush, Hammersmith and Fulham |
| Phone | 020 3198 9591 |
| Website | www.caremark.co.uk/locations/hammersmith-and-fulham/ |
| Registered manager | Jignisha Shatilal |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 1 inspection report, latest 26 April 2018 (opens the Care Quality Commission website) Latest assessment published 21 February 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Charles Care Service Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10143729 (opens Companies House) |
Nearest alternatives
- G Aim24 Care - Main Office Home care, less than 0.1 miles awayGood
- G Alora Care Service Ltd Home care, less than 0.1 miles awayGood
- G Divine Enterprise (UK) Ltd Home care, less than 0.1 miles awayGood
- – Far East Care Home care, less than 0.1 miles awayNot yet rated
- G Ohio Home Care Limited Home care, less than 0.1 miles awayGood
Getting help from London Borough of Hammersmith & Fulham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hammersmith & Fulham
- Ask for a care needs assessment
- Phone: 0800 145 6095 (freephone), Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hammersmith & Fulham
Checked on the council's website, November 2026.
Common questions
- Does Caremark Hammersmith and Fulham provide nursing care?
- The Care Quality Commission's register does not list nursing care for Caremark Hammersmith and Fulham.
- When was Caremark Hammersmith and Fulham last inspected?
- The Care Quality Commission's latest rating for Caremark Hammersmith and Fulham was published on 21 February 2026.
- Who runs Caremark Hammersmith and Fulham?
- Caremark Hammersmith and Fulham is run by Charles Care Service Ltd.
- What is Caremark Hammersmith and Fulham's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 February 2026.