Ohio Home Care Limited

What inspectors found

From the Care Quality Commission's assessment published 25 December 2024 (assessment visit 29 July 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   A safe service was provided for people, and there enough appropriately recruited, and trained staff employed to meet their needs. This meant people were supported to live safely. Risks to people were assessed, monitored, and recorded, by the registered manager and staff when required. Accidents, incidents, and safeguarding concerns were reported, investigated, and recorded appropriately. Staff were trained to administer, prompt and support people to take their medicines, when necessary. Infection control procedures were followed.

2. Caring

   GGood Good

   People were encouraged, by staff to be independent and do things for themselves. Staff supported them to have choice and control, and make decisions about how their support was provided. This promoted their independence, and confidence. People and their relatives told us staff gave good care and support in a friendly way, paying attention to small details that made all the difference. Staff acknowledged people’s rights to privacy, dignity and confidentiality, and people said they felt respected. People said staff cared about them, were compassionate, and passionate about e work they did.

3. Responsive

   GGood Good

   The registered manager and staff team were responsive to people’s needs and assessed, reviewed, and appropriately adjusted their care plans when required. This included any communication needs. People received person-centred care from staff, were given choices, and encouraged to follow their routines, and interests. They were also encouraged to maintain social contact with friends and family to maintain their independence, and minimise social isolation. People were given enough appropriate information about the service to make their own decisions regarding whether they wished to use it. Complaints were recorded and investigaed.

4. Well-led

   GGood Good

   The provider’s culture was open, responsive, positive and the management structure was clearly set out. The vision and values were easy to understand, and staff understood, followed them, and were aware of their responsibilities and accountability. Staff were comfortable raising any concerns they may have with the provider, and took responsibility for their own conduct. The service quality was regularly reviewed, and any required changes made to improve the care and support people received. This was conducted in a way that best suited people. The provider had established effective professional working relationships that promoted the needs of people including those outside its remit.