Ohio Homecare Ltd Winning Box

At the time of the inspection, the provider informed us they had moved the address if their office location to a new address in the same area and had changed the name of the location from Ohio Homecare Ltd to The Winning Box. However, the service continues to maintain the same registration on the CQC register.

There were suitable systems in place to help protect people from the risk of infection and cross contamination.

The provider had implemented safe recruitment processes. New staff were suitable and had the skills and knowledge they needed to support people. These included recruitment checks, regular training, supervision and appraisal.

People were protected from the risk of avoidable harm. The risks to people's safety and wellbeing had been identified, assessed or managed. The provider had appropriate systems for investigating allegations of abuse, complaints and concerns.

The provider's systems for monitoring and improving quality were operated effectively and there were systems in place to mitigate identified risks. The provider had processes for learning when things went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives said staff were kind and caring, treated them with dignity and promoted their independence. People were mostly supported by regular staff which helped to maintain continuity. Staff understood their roles and responsibilities and felt the management team was approachable.