ICCM Ltd - Telford

The service was able to demonstrate how they were meeting underpinning principles of "Right Support, Right Care, Right Culture.

Right support: Staff supported people to have the maximum possible choice, control and independence to be independent where possible. People were supported by staff to pursue their interests.

Right care: Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs.

Right culture: People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs.

The provider's governance was not entirely effective to identify when calls to 1 person had been missed. Or that 1 staff member had not received relevant training relating to a person's health condition.

People were protected from the risk of potential abuse because staff had skills to recognise abuse and to safeguard them from this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

People were cared for by staff who received regular supervision sessions. The provider's recruitment procedure ensured staff were suitable to work within people's homes.