Empowering U (Telford & Shropshire)
- Home care
- Dementia care
- Registered since 2019
- Telford, Telford and Wrekin, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
28 of 34
rated home care services in Telford and Wrekin are rated Good, like this one.
Empowering U (Telford & Shropshire): inspection record
Rated Good in March 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Advantage Healthcare West Midlands Good, less than 0.1 miles away
- G Complete Care Amegreen Good, less than 0.1 miles away
- G ICCM Ltd - Telford Good, less than 0.1 miles away
- – INFINITY CARE SOLUTIONS LTD Not yet rated, less than 0.1 miles away
- G Noble Live-in Care Good, less than 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 11 March 2020. Quoted under the Open Government Licence.
EmpoweringU provided personal care and support to 16 people living in their own homes at the time of the inspection. Some people received 24-hour support for 7 days a week. These packages were supported by dedicated teams of support staff.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were very satisfied with the service provided by the agency and received safe and effective care and support to meet their individual needs. People were protected from harm by staff who were confident to recognise, and report abuse, and processes were in place to support staff to share concerns. Senior staff worked effectively and professionally with external professionals to ensure people were safeguarded.
Read the rest of CQC's summary
People received their medicines safely and risks to people's health and wellbeing were continually identified and reviewed. Risks were proactively managed.
People received consistent support from a staff team who were well trained to meet their individual needs and who provided a responsive service as people's needs changed.
Staff were safely recruited to ensure they were appropriate, and a good match, to support people who used the service. Staff were well supported by managers and colleagues to deliver good care.
People's needs were assessed and documented, and care plans were detailed so staff could deliver effective support based upon individual needs. People's individual cultural, social and dietary needs were assessed and supported effectively and in line with their own preferences.
Staff worked with health and social care professionals proactively to ensure consistency and ensure people received appropriate and safe support. Staff were caring and respectful, promoting people's privacy, dignity and encouraging their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff sought people's consent before supporting them and decisions about people's care and treatment were made in line with law and guidance.
People knew how to raise a concern and always felt listened to. Information could be made available in different formats to make it accessible.
People, relatives and social care professionals felt the service was very well managed. People who used the service had regular contact with the manager and staff had regular opportunities to share their views about the service.
Systems and processes were in place to enable the provider, and the manager, to monitor the quality and effectiveness of the service.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Victoria Young
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 11 March 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Empowering U Care Limited
- Ownership type
- Organisation
- Companies House number
- 08605734 (opens Companies House)
Empowering U Care Limited runs 2 services, all in the West Midlands. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Empowering U Care Limited
- – Bellamy House (Empowering U Care) No overall rating. Home care, Walsall
Getting help from Telford & Wrekin Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Telford & Wrekin Council
- Ask for a care needs assessment
- Phone: 01952 385385 (option 2), Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Telford & Wrekin Council
Checked on the council's website, November 2026.
Common questions
- Does Empowering U (Telford & Shropshire) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Empowering U (Telford & Shropshire).
- When was Empowering U (Telford & Shropshire) last inspected?
- The Care Quality Commission's latest rating for Empowering U (Telford & Shropshire) was published on 11 March 2020.
- Who runs Empowering U (Telford & Shropshire)?
- Empowering U (Telford & Shropshire) is run by Empowering U Care Limited. It runs 2 services, all in the West Midlands.
- What is Empowering U (Telford & Shropshire)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 March 2020.
Contact
- Phone
- 01952 980800
- Address
- Grosvenor House, Suite 3.04, Hollinswood Road, Central Park, Telford, TF2 9TW Map (opens Google Maps)
Compare nearby
- G Advantage Healthcare West Midlands Good, less than 0.1 miles away
- G Complete Care Amegreen Good, less than 0.1 miles away
- G ICCM Ltd - Telford Good, less than 0.1 miles away
- – INFINITY CARE SOLUTIONS LTD Not yet rated, less than 0.1 miles away
- G Noble Live-in Care Good, less than 0.1 miles away