Noble Live-in Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported by staff who received training and supervision although two staff were unable to demonstrate a good understanding of the different types of abuse. Action was taken by the operations manager following our inspection. New staff received an induction prior to working with vulnerable people. Staff promoted people's independence and staff had a good understanding of how to promote people's privacy and dignity.

People were support by staff with their dietary requirements and care plans contained important information such as if people had any sensory impairment or an identified lasting power of attorney decision in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The polices and systems in the service supported this practice. Staff spoke about people in a respectful manner and they supported people to make decisions about their care and support. Staff respected people's privacy and dignity and they gave examples of how they promoted people's independence such as brushing their own teeth.

The provider had quality assurance systems in place which identified shortfalls and areas of improvement. Staff feedback was sought, and the provider was planning on how to seek feedback from people in an accessible way. We shared feedback we had received as part of the inspection so improvements could be made.