Bellamy House (Empowering U Care)

Bellamy House (Empowering U Care) provides care and support to people living in supported living settings, so they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. Not everyone supported by this service received the regulated activity of personal care. This assessment looked at people’s personal care and support. At the time of our assessment 1 person was in receipt of a regulated activity. People supported by the service had a range of needs, which included learning disabilities, autistic spectrum conditions, mental health needs, and sensory or physical disabilities.

We assessed the service against ‘Right support, Right care, Right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The person received appropriate support that met their individual needs. Assessments were completed, and personalised care plans provided staff with clear guidance on how to support the person safely and effectively. The person, staff and healthcare professionals worked collaboratively to develop these plans, ensuring they reflected the person’s preferences and aspirations.

The person’s individual communication needs were understood and considered, and they were included in care planning and staffing decisions to ensure support was delivered in the way that suited them best.

The person was supported to be as independent as possible and to develop life skills. They were encouraged to lead healthy lifestyles, eat well, and take part in activities that were meaningful to them.

There were systems in place to safeguard the person from the risk of abuse. Recruitment processes were robust and staffing levels were sufficient to meet the person’s needs. Staff received relevant training and were supported by the manager to continually develop their skills.

Care was person‑centred, respectful and regularly reviewed. Staff sought consent before delivering care and practised in line with the Mental Capacity Act 2005 to ensure the person’s legal rights were consistently upheld.

Staff respected the person’s privacy and dignity and supported them to maintain independence in daily activities. The provider worked effectively with external agencies to ensure the person’s health needs were met and that decision‑making was appropriately supported.

The service promoted an open and inclusive culture. The provider welcomed feedback, listened to the person’s views and acted on concerns or complaints. The views of the person and staff were encouraged, valued and used to develop the service.

The registered manager provided stable leadership and ensured there was effective oversight of quality, safety and continuous development.