Safe Care Services Ltd

People were supported by staff to be involved in decisions about their care and support. People and their relatives felt involved. People were happy with the care and support they received. People were supported by staff who knew them well and had developed positive relationships with them. Staff respected people's preferences and treated people with dignity and respect.

People's needs were assessed, and they were supported by trained staff to meet their needs and keep them safe.

Quality assurance systems were in place to promote people's safety. Systems also ensured staff were supported and their knowledge and skills were kept up to date.

Right Care: Staff were trained for their role and to provide safe care. Staff were trained in how to recognise abuse and protect people from avoidable harm. Staff knew how to use the whistle-blowing procedure.

People told us they received care and support from a regular and reliable staff team.

People received their medicines on time and as prescribed.

Right Culture: The registered manager understood their responsibilities and worked in an open and transparent way. People and relatives said the registered manager was approachable and were confident to raise concerns or complaints. They said the registered manager always listened to any concerns and acted on them.

People and staff were supported by a management team who worked hard to promote a culture where people were valued and respected as individuals.