Rated Care Homes

Home Instead Enfield

Home care, Enfield

G

Good

Rated on

Rating from the Care Quality Commission.

Home Instead Enfield: inspection record

Home care, Enfield

Rated Good in October 2026.

Home Instead Enfield: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Inspected and rated 2 times since 2018. Rated Good in 2018 and October 2026.

It has been rated Good at every inspection since 2018. The latest rating was published this month.

How it compares locally

  • One of 57 Good home care services in Enfield, out of 68 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 30 October 2026 (assessment visit 8 September 2026). Quoted under the Open Government Licence.

Home Instead Enfield is a domiciliary care service providing personal care to people living in their own homes. Personal care includes support with tasks related to personal hygiene and eating and drinking. At the time of this assessment, the service was supporting 32 people with personal care.

We carried out this assessment remotely between 11 September and 14 October 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.

Read the full summary

Safeguarding systems and processes were operated effectively. There was a clear learning culture within the service, based on openness, honesty and transparency. People were involved in managing risks, and staff responded promptly to new and emerging risks. Systems and processes for managing accidents, incidents and untoward events were effective.

Systems and process to ensure safe management of medicines were in place. Staff were trained and were assessed as competent to administer medicines safely.

There were enough staff to meet people’s needs. Before people started using the service their needs were assessed. Staff worked together both internally and with external agencies.

Consent to provide care was obtained by staff. Where appropriate, people were supported to access GP and primary care services.

Systems and processes for audit, quality assurance and scrutiny of practice, including spot checks, were operated effectively. The service sought feedback from people, which was valued and acted on by the registered manager.

The provider created a highly open and supportive culture where staff felt safe to raise concerns. Staff described the registered manager as approachable, visible and genuinely committed to their wellbeing, fostering a culture where concerns were welcomed and continuous improvement was encouraged.

Staff knew people well and provided consistent support. They responded promptly when people’s health needs changed, sought advice from healthcare professionals and helped to prevent avoidable hospital admissions.

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences.

Staff understood people’s communication needs and used appropriate methods to communicate effectively. The culture of the service was positive and person-centred. Staff enjoyed their work and reported good team morale.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Home Instead Enfield
Address26-28 Queensway, Enfield, EN3 4SA
NeighbourhoodLower Edmonton, Enfield
Phone020 3602 4068
Websitewww.homeinstead.co.uk/enfield
Registered managerSohini Shah
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Mental Health
  • Older People
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
Inspection reports 1 inspection report, latest 19 July 2018 (opens the Care Quality Commission website) Latest assessment published 30 October 2026; CQC's newer assessments are published on its website rather than as reports.

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Home Instead Enfield
ProviderNorth London Senior Care Ltd
Ownership typeOrganisation
Companies House number10276373 (opens Companies House)

Nearest alternatives

  1. –
    Angels Care Training Academy Ltd Home care, less than 0.1 miles away
    Not yet rated
  2. G
    Angels Caring Care Home care, less than 0.1 miles away
    Good
  3. –
    Jaspra Healthcare Limited Home care, less than 0.1 miles away
    Not yet rated
  4. G
    North London Home Care & Support Limited Enfield Home care, less than 0.1 miles away
    Good
  5. RI
    Primavera Domiciliary Care Services Limited Home care, less than 0.1 miles away
    Requires improvement

See all home care in Enfield

Getting help from London Borough of Enfield

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Home Instead Enfield provide nursing care?
The Care Quality Commission's register does not list nursing care for Home Instead Enfield.
When was Home Instead Enfield last inspected?
The Care Quality Commission's latest rating for Home Instead Enfield was published on 30 October 2026.
Who runs Home Instead Enfield?
Home Instead Enfield is run by North London Senior Care Ltd.
What is Home Instead Enfield's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 30 October 2026.