Primavera Domiciliary Care Services Limited
Home care, Enfield
Requires improvement
Rated on
Rating from the Care Quality Commission.
Primavera Domiciliary Care Services Limited: inspection record
Rated Requires improvement in January 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2019. Rated Requires improvement in 2019, then Good in 2020, then Requires improvement in January 2023.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published about 4 years ago.
How it compares locally
- One of 8 Requires improvement home care services in Enfield, out of 68 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 5 January 2023. Quoted under the Open Government Licence.
People and their relatives told us that the support workers who supported their family member were kind and caring. However, despite this feedback we identified areas of concern similar to those identified at the previous inspection which had not been addressed.
Risks associated with people's health and care needs had been assessed, however, we found examples where information contained within care plans and related risk assessments was not always consistent. This meant that clear guidance and direction was not always available to staff on how to manage risks to keep people safe. Staff recruitment processes had not been robustly completed and verified to ensure that staff employed were suitable to work with vulnerable adults.
Read the full summary
Management oversight processes were ineffective and did not identify the issues we identified as part of the inspection process.
People received their medicines safely and as prescribed. Staff were aware of their responsibilities to raise concerns if they felt a person was being abused. The service understood the importance of infection prevention and control and had measures in place to help keep people safe from risk of infection.
People were supported by support workers who had been trained and were skilled in their role. Support workers told us they felt supported in their role. People were supported to eat and drink enough. The service supported people to lead healthy lives and supported them to access relevant health care services where required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives were happy with the support they received from their support workers and the registered manager. People and relatives had been involved in the planning and delivery of care.
Questions to ask the service
- Safe was rated Requires improvement on 5 January 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 5 January 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Contact and registration details
| Address | 26-28 Queensway, Enfield, EN3 4SA |
|---|---|
| Neighbourhood | Lower Edmonton, Enfield |
| Phone | 07932 796709 |
| Registered manager | Caroline Onuma-Nebechi |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 5 January 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Primavera Domiciliary Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10775415 (opens Companies House) |
Nearest alternatives
- – Angels Care Training Academy Ltd Home care, less than 0.1 miles awayNot yet rated
- G Angels Caring Care Home care, less than 0.1 miles awayGood
- G Home Instead Enfield Home care, less than 0.1 miles awayGood
- – Jaspra Healthcare Limited Home care, less than 0.1 miles awayNot yet rated
- G North London Home Care & Support Limited Enfield Home care, less than 0.1 miles awayGood
Getting help from London Borough of Enfield
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Enfield
- Ask for a care needs assessment
- Phone: 020 8379 1001
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Enfield
Checked on the council's website, November 2026.
Common questions
- Does Primavera Domiciliary Care Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Primavera Domiciliary Care Services Limited.
- When was Primavera Domiciliary Care Services Limited last inspected?
- The Care Quality Commission's latest rating for Primavera Domiciliary Care Services Limited was published on 5 January 2023.
- Who runs Primavera Domiciliary Care Services Limited?
- Primavera Domiciliary Care Services Limited is run by Primavera Domiciliary Care Services Limited.
- What is Primavera Domiciliary Care Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 January 2023.