Rising Care Services Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and care workers supported them in the least restrictive way possible and in their best interests; although the policies and systems in the service did not support always support this practice.

People were supported by care workers who were kind and caring. Overall, the feedback received about the approach care workers used was positive including how they promoted people's independence.

People told us they received safe care and support. Care workers were aware of their responsibilities to protect people from abuse and avoidable harm. Risks to people's health and welfare were assessed and care workers had guidance of actions they needed to mitigate the risk of harm.

People's care needs were assessed thoroughly. Care workers had guidance to provide care and support that was individual to each person.

Care workers received the required training and support to undertake their roles, had their competency assessed and were safely recruited.

People were supported to live healthier lives and care workers supported them to access healthcare services when required. The service worked closely with healthcare professionals to ensure good outcomes for people.

Robust infection prevention and control measures were in place. People's medicines and nutritional and hydration needs were met safely.