Eternity Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Medicines were managed safely. Risks to people were assessed and addressed. Staffing was monitored to ensure people received safe support. The registered manager was going to review how rotas were monitored to reduce the risk of missed calls. Safe recruitment processes were in place. People were safeguarded from abuse. The provider had effective infection prevention and control systems.

Staff were supported with regular training, supervision and appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People's needs were effectively assessed and reviewed on an ongoing basis.

People received personalised support, which was regularly reviewed by them and their relatives. Staff were knowledgeable about people's support needs. The provider had a clear complaints process, which was shared with people and relatives.

People, relatives and staff spoke positively about the management and leadership of the service. Feedback was sought and acted on. Regular checks were carried out to monitor and improve the support people received. Effective partnership working was taking place with a range of external professionals.