Human Support Group Limited - Gateshead, Angel Court

The registered manager and regional director had worked hard to improve the service since our last inspection. They had looked at opportunities to improve every aspect of the service and were committed to improving the service further.

There was enough staff available to support people with their allocated visits and staff were available in an emergency situation. Staff told us there was enough staff to provide care to people and they did not feel rushed during calls.

The service provided and supported people to attend activities within Angel Court and within the local community. People told us that staff took their time and chatted whilst delivering personal care.

People were encouraged to remain as independent as possible by staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received an assessment before moving into Angel Court to ensure the service could meet their needs. Care plans were person centred and individual. People had regular reviews of their care needs and referrals were made to other healthcare professionals if people needed additional support. Care plans included advice and guidance from other agencies.

Medicines were safely managed and regularly reviewed. Staff followed best practice guidance and had their competencies checked regularly. Risks to people were identified and actions put in place for staff to follow to mitigate risks.

The registered manager provided support to staff via team meetings, regular supervisions and appraisals. Staff received an induction from the provider and regular refresher training.

The management team had improved the quality and assurance systems at the service and there were regular audits and checks to ensure people received a good level of safe care. People, relatives, staff and other agencies were positively engaged by the service to find ways to develop and improve.