Willowbrook
- Home care
- Dementia care
- Registered since 2016
- Sunderland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
6 years
since the latest rating was published. A rating this old may not show how the service is today.
30 of 32
rated home care services in Sunderland are rated Good, like this one.
Willowbrook: inspection record
Rated Good in May 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Choice Care Services Limited Good, 0.3 miles away
- G Housing 21 - Woodridge Good, 1.1 miles away
- G Eternity Care Ltd Good, 2.4 miles away
- – ESPA Agency No overall rating, 2.7 miles away
- G Human Support Group Limited - Gateshead, Angel Court Good, 2.7 miles away
About the service
From the Care Quality Commission's inspection report published 21 May 2020. Quoted under the Open Government Licence.
Willowbrook is an extra care housing service. People using this service lived in their own apartment within one large building. The building comprised of 79 individual apartments.
Read the rest of CQC's summary
Not everyone living at Willowbrook received personal care. The Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection 59 people were in receipt of the service.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services
- Who it supports
- Dementia, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 21 May 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Riverside Group Limited
- Ownership type
- Organisation
- Companies House number
- IP030938 (opens Companies House)
The Riverside Group Limited runs 4 services in England, 1 of them in the North East. 3 are rated Good or Outstanding and 1 has no rating yet.
Other services run by The Riverside Group Limited
- G Ash Grove Good. Home care, Birmingham, West Midlands
- G Lime Tree Gardens Good. Care home, Camden, London
- – Laurel Court No overall rating. Home care, Kirklees, Yorkshire and the Humber
Getting help from Sunderland City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sunderland City Council
- Ask for a care needs assessment
- Phone: 0191 520 5552, Monday to Friday 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Willowbrook provide nursing care?
- The Care Quality Commission's register does not list nursing care for Willowbrook.
- When was Willowbrook last inspected?
- The Care Quality Commission's latest rating for Willowbrook was published on 21 May 2020.
- Who runs Willowbrook?
- Willowbrook is run by The Riverside Group Limited. It runs 4 services in England, 1 of them in the North East.
- What is Willowbrook's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 May 2020.
Contact
- Phone
- 0345 155 9039
- Address
- Willow Brook, Spout Lane, Washington, NE37 2AG Map (opens Google Maps)
Compare nearby
- G Choice Care Services Limited Good, 0.3 miles away
- G Housing 21 - Woodridge Good, 1.1 miles away
- G Eternity Care Ltd Good, 2.4 miles away
- – ESPA Agency No overall rating, 2.7 miles away
- G Human Support Group Limited - Gateshead, Angel Court Good, 2.7 miles away