Choice Care Services Limited

People and relatives told us that they felt safe and well cared for by staff. There was enough staff to safely support people in-line with their assessed needs.

Staff supported people to remain as independent as possible within their own homes and to maintain social relationships. Staff also supported people to engage with the local community and carry out activities.

People had their needs fully assessed and reviewed regularly. Care plans were very detailed and personalised to reflect people's choices about the care they received. Staff also worked with other health care professionals to provide a consistent and personalised care package.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Risks to people had been fully identified and mitigated to keep people safe. Medicines were managed well, and staff followed best practice guidance.

Staff received regular training and had the opportunity to further develop their skills by obtaining qualifications around health and social care. New staff received an in-depth induction to prepare them for their role and provided the knowledge and skills required. Staff were supported well by the management team and received regular supervision sessions.

There was an established quality and assurance system in place to monitor the quality of care provided to people. This was used to continually improve the service and drive forward improvement.