Housing 21 - Priory Court

People received person centred support and staff knew people very well. People were supported to build and maintain important personal relationships that mattered to them.

The provider had systems in place for communicating with staff, people and relatives to ensure they were fully informed about important information. People had good links to the local community with the general public able to access post office and hairdresser services within the complex.

People were supported to be independent, their rights were respected and access to advocacy was regularly available. Support was provided in a way that put the people and their preferences first. Information was readily available for people in the correct format for them, including large print.

People were empowered to have a role in the management and development of the service via an active tenants committee.

Audits and monitoring systems were used effectively to manage the service and to make improvements.

There were enough staff to support people. Staff received support and a variety of appropriate training to meet people's needs.

Individualised risk assessments were in place. Staff were confident to raise concerns appropriately to safeguard people. Robust recruitment and selection procedures reduced the risk of unsuitable staff being employed. Medicines were managed well, safely administered and recorded accurately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Appropriate healthcare professionals were included in people's care and support. People were supported to have enough to eat and drink.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk