Housing 21 - Woodridge

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The registered manager understood their responsibilities about safeguarding and had additional measures in place to ensure all incidents were reported. Risks were managed safely. The provider learned from accidents and incidents. Arrangements were in place for the safe administration of medicines. The provider maintained an appropriate recruitment policy and procedure, although staffing levels were consistent.

Assessments of people's needs were carried out before they started receiving support. Staff continued to receive regular training and supervisions as well as annual appraisals. People were supported with their nutritional needs, where required, and to access a range of health care professionals in order to maintain their health. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People felt staff treated them with dignity and respect. Staff promoted and maintained people's independence by encouraging them to care for themselves, where possible. People were supported to access advocacy services.

Care plans were detailed and person-centred. People's communication needs were detailed within care records and staff knew how to communicate with them effectively. People knew how to raise any concerns and the provider had an effective complaints procedure in place.

People, relatives and staff spoke highly of the management team and were complimentary about the service. An effective quality assurance process was in place. People and relatives were regularly consulted about the quality of the service through surveys. Staff were involved in the ongoing development and improvement of the service through regular meetings.