Radfield Home Care Camberley, Farnborough & Fleet

A comprehensive induction and mandatory training was completed by staff. Competency was monitored through spot checks and supervisions. The registered manager valued continuous learning and supported staff to complete additional qualifications to gain a knowledgeable workforce. The provider sought appropriate consent from people before starting to support them. Nutritional needs were supported where required. People were supported to live healthier lives and to access healthcare services.

We received positive feedback about the caring attitude and empathy shown by the care workers. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

Staff were reported to be respectful in people's homes. Staff spoke kindly of the people they supported. People, relatives and professionals were contacted regularly, formally and informally to ensure they were actively involved in care provision.

Thorough initial assessments were carried out to ensure the daily needs and choices of people could be met. Staff took time to understand what support people needed and enabled them to remain as independent as possible. Information about how to complain or provide feedback about the service was provided and people told us they had no complaints about the service and were satisfied with how it was managed.

The registered manager operated a service that was well-managed. They were approachable and sought feedback form people, relatives and staff. They worked with health care professionals to plan and deliver an effective service. Quality assurance checks to monitor the quality of service took place. The registered manager was aware of their regulatory duties.