Right Choice Recruitment Solutions Ltd

People's experience of using this service: People received a highly personalised service. The management team were committed to providing a high-quality service and this aim was shared by the staff team. People told us the service responded promptly to any changes in their care needs or scheduled visits. Staff were matched with people and people were given time to get familiarised to new staff members. People told us their choices were respected and staff did not impose restrictions on them.

People told us they were treated with kindness and their independence was encouraged. Staff were caring in their approach and demonstrated an aim to get things right for people. Staff supported people to maintain relationships with those close to them and respected their privacy.

Risks to people's safety were continually assessed and measures implemented to keep them safe. Staff were aware of their responsibilities to safeguard people from potential abuse. Medicines were managed safely and regular checks of medicines practices were completed. Accidents and incidents were recorded and reviewed to ensure lessons were learned. People's healthcare needs were recorded and any concerns were acted upon promptly.

There was a focussed management team in place who ensured that staff understood the ethos and values of the service. Staff felt supported and valued in their roles. Quality assurance systems were robust and designed to ensure they would be effective in driving quality as the service grows.