Fosse Healthcare - Armstrong Gardens

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of the inspection, the location did not care for or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received safe care that ensured the risk of abuse and neglect was reduced, they received their medicines in a safe way and staff reduced the risk of the spread of infection. Risks to people's health and safety had been assessed, monitored, and reviewed; changes were always implemented quickly. There were enough skilled and qualified staff to provide care. Any accidents and incidents were reviewed, where needed changes were made to people's care to reduce the risk of recurrence.

Prior to people receiving care, their needs were assessed to ensure they could receive suitable care that met their health needs. People received care that protected them from discrimination. Staff were well trained and received supervision of their role and assessment of their competency. People were supported to maintain a healthy lifestyle and balanced diet. Staff worked in partnership with other health and social care professionals to provide timely and effective care.

People found staff to be kind, caring and respectful. They received dignified care that respected their privacy. Independence was encouraged. People were consulted about their care package, and they felt able to talk with staff about changes to care.

People received person-centred care that met their individual needs. People were supported to maintain friendships and relationships with family and to meet new people. This included regular events in communal areas such as the community centre, which could be accessed by others from the local community. People's individual way of communicating were embraced and respected, this included supporting people who may be blind or deaf or had a learning disability. People knew how to make a complaint if needed and felt their concerns would be listened to.

Robust quality assurance processes were in place. The registered manager worked with the provider to continually assess and improve the quality of care people received. The registered manager was knowledgeable about the regulatory requirements of their role, and they were supported by the provider to carry out their role effectively.