Bhandal Homecare
- Home care
- Dementia care
- Registered since 2019
- Nottinghamshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
12 of 114
rated home care services in Nottinghamshire are rated Requires improvement, like this one.
Bhandal Homecare: inspection record
Rated Requires improvement in August 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Start Service - Newark and Bassetlaw Locality (Good, less than 0.1 miles away) and Helping Hands Team (Good, 0.2 miles away).
Nearest home care services:
- G Start Service - Newark and Bassetlaw Locality Good, less than 0.1 miles away
- G Helping Hands Team Good, 0.2 miles away
- – Broadleaves Not yet rated, 0.8 miles away
- G Fosse Healthcare - Armstrong Gardens Good, 4.4 miles away
- – Care Pilot Limited No overall rating, 5.7 miles away
What inspectors found
From the Care Quality Commission's inspection report published 17 August 2022. Quoted under the Open Government Licence.
Recruitment was not always managed in a safe way. People felt safe with the staff that cared for them. Risks were assessed and managed effectively. Systems were in place to safeguard people from avoidable harm. Medicines were monitored and administered safely. The provider had clear infection control measures in place.
Read the rest of CQC's summary
The registered manager was open and honest. They took a proactive response to lessons learned when things went wrong.
Peoples needs and choices were adhered too. Staff were fully supported to gain the right skills to ensure they cared for people effectively. People were supported to have sufficient to eat and drink. The provider worked with other healthcare professionals to provide effective care that reflected people's needs. The service worked in line with the Mental Capacity Act (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt staff cared for them well and provided consistent care. Staff were caring and compassionate. The service supported people to be independent and make informed choices.
The service responded to people's needs. Care was reviewed on a regular basis and incorporated people's preferences and choices. The provider had a complaint process that ensured issues and concerns were dealt with and changes made if required.
Audits and monitoring processes were in place, but did not always identify shortfalls, such as with the application and interview documents. The registered manager was approachable and followed the legal requirement to report to CQC and follow the law. They acknowledged the shortfalls we found and assured us they would review and improve the processes. People were encouraged to share their views of the service and how it was run.
Questions to ask the service
- Safe was rated Requires improvement on 17 August 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 17 August 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Kirstie Coates
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 17 August 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Bhandal Care Group (BSB Care) LtdBrand: Bhandal Care Services Group
- Ownership type
- Organisation
- Companies House number
- 04880268 (opens Companies House)
Bhandal Care Group (BSB Care) Ltd runs 5 services, all in the East Midlands. 2 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Bhandal Care Group (BSB Care) Ltd
- G Bhandal Homecare Good. Home care, Nottinghamshire
- G St Paul's Care Home Good. Care home, Lincolnshire
- RI The Cottage Residential Home Requires improvement. Care home, Lincolnshire
- – Russell Green Care Home No overall rating. Care home, Lincolnshire
Getting help from Nottinghamshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Nottinghamshire County Council
- Ask for a care needs assessment
- Phone: 0300 500 80 80
- Contact adult social care online
- Support for carers
- Paying for care: Nottinghamshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Bhandal Homecare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Bhandal Homecare.
- When was Bhandal Homecare last inspected?
- The Care Quality Commission's latest rating for Bhandal Homecare was published on 17 August 2022.
- Who runs Bhandal Homecare?
- Bhandal Homecare is run by Bhandal Care Group (BSB Care) Ltd. It runs 5 services, all in the East Midlands.
- What is Bhandal Homecare's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 17 August 2022.
Contact
- Phone
- 01636 701117
- Address
- 1 Darwin Court, Sherwood Energy Village, New Ollerton, Newark, NG22 9FE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Start Service - Newark and Bassetlaw Locality (Good, less than 0.1 miles away) and Helping Hands Team (Good, 0.2 miles away).
Nearest home care services:
- G Start Service - Newark and Bassetlaw Locality Good, less than 0.1 miles away
- G Helping Hands Team Good, 0.2 miles away
- – Broadleaves Not yet rated, 0.8 miles away
- G Fosse Healthcare - Armstrong Gardens Good, 4.4 miles away
- – Care Pilot Limited No overall rating, 5.7 miles away