Mayfield Homecare Services Limited

People's experience of using this service: People and their relatives told us they felt safe and staff were kind and caring. There were sufficient numbers of staff deployed to meet people's needs in a flexible, timely way and to ensure their safety. Staff understood their responsibilities to safeguard people from abuse. Risk assessments were carried out to allow people to retain their independence and receive care with minimum risk to themselves or others.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's needs were assessed prior to them using the service. All staff received ongoing training and support and arrangements were in place for new staff to receive induction training.

People received care and support from a consistent team of staff with whom they were familiar. Staff arrived on time and stayed for the full time allocated. People told us they were always treated with kindness, care and respect and without discrimination. Staff had developed good relationships with people and had spent time getting to know them and their specific needs and wishes.

People were involved in discussions and decisions about the care and support they needed and could influence the delivery of their care. Staff had up to date information about people's needs and there were effective systems in place to respond when their needs changed. People were supported to have maximum choice and control of their lives and their healthcare needs were monitored as appropriate. People were supported with their dietary needs in accordance with their care plan.

People were aware of the complaints procedure and processes and were confident they would be listened to should they raise any concerns. Systems were in place to monitor the quality of the service, although some improvements were needed in this area. People's feedback was sought in relation to the standard of care and support. People and relatives told us that they were very satisfied with the service provided and with the way it was managed.

The service met the characteristics for a rating of "good" in all key questions. More information is in the full report.