U&I Care Limited

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Care and support was delivered on an individual basis as people either lived on their own or with family members. Care, support and activities were planned around individual likes and dislikes. People were encouraged to participate in activities that were meaningful to them and to experience new activities with varying degrees of success due to people's general dislike of change.

We were told of several examples when the service had been exceptional in responding to people's needs. For one individual their social worker told us it would have a life changing effect. People had opportunities to connect with other people using the U&I Care Limited services with attendance at social clubs, discos, dinner clubs and with the wider community. We saw that in some cases people had forged friendships with others.

During the inspection of the service we were told that some difficulties had arisen between family members and the service. A relative reported that this was usually around information sharing and activities. We were told that this had improved of late. We discussed with the manager ways to improve this aspect of the service. The possibility of working groups as a way forward to manage family's expectations in line with legislation as people transitioned from children's service to adult services.

People felt safe with the support from staff and showed us in their own individual ways that they were happy with their care. The service worked very hard to promote inclusivity and people's diversity was embraced,

staff demonstrated this with their knowledge of how people communicated and made their needs and wishes known.

Staff told us that they were proud to work for U&I Care Limited and we saw there was a genuine affection for the people they supported. There were processes in place for staff to access support at any time and we were told by staff that they felt supported by the management team. Records clearly showed that staff also received formal supervision, appraisal and regular training.