B24 Healthcare Solution Limited
- Home care
- Dementia care
- Registered since 2021
- Bermuda, Warwickshire, West Midlands
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2023.
8 months
since the latest rating was published.
85%
of rated home care services in Warwickshire are Good or Outstanding (82% across the West Midlands, 88% across England).
B24 Healthcare Solution Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: People in Action Domiciliary Care - Warwickshire and Coventry (Good, less than 0.1 miles away) and Almond Care Limited (Good, 0.8 miles away).
Nearest home care services:
- G People in Action Domiciliary Care - Warwickshire and Coventry Good, less than 0.1 miles away
- G Almond Care Limited Good, 0.8 miles away
- – Eliot Park Innovation Centre Not yet rated, 0.8 miles away
- RI Exceptional Care Services Requires improvement, 0.8 miles away
- RI Honeydew Healthcare Limited Requires improvement, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 10 February 2026 (assessment visit 1 October 2025). Quoted under the Open Government Licence.
Date of assessment: 7 to 9 January 2026
B24 Healthcare Solution Limited is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection the service provided packages of care to 85 people, of which 84 received the regulated activity of personal care. The service was registered to provide support to older people, younger adults, people living with a diagnosis of dementia, people with a learning disability and people on the autistic spectrum and people with a physical disability. At the time of our inspection, people in receipt of a service were older people and younger adults. No service was provided to anyone with a learning disability or persons on the autistic spectrum. The service was also registered to provide supported living. The service was not providing this support at the time of our inspection; therefore, we did not assess it.
- Safe No rating
- Effective Good
- Caring No rating
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The last rating for this service was requires improvement (report published 16 January 2024). We identified 2 breaches of the regulations related to safe care and treatment and good governance. We requested an action plan from the provider to tell us how they intended to make the required improvements. We undertook this inspection to check they had followed their action plan. We found sufficient improvement had been made in safe care and treatment and the provider was no longer in breach. Whilst we found improvements in governance this was not sufficient, and we found the provider remained in breach of the legal regulation relating to good governance. This was the third consecutive inspection where the provider had not met this legal regulation.
Staff carried out some checks on the quality and safety of the service. However, there was limited oversight from the provider to ensure checks drove effective improvements. Some checks did not identify the concerns we found during the inspection.
Medicines were not always safely managed to ensure manufacturer’s directions were followed. Medicine administration records were in place, but other important records; body maps for the safe administration of transdermal (skin) patches were not.
Staff received safeguarding training and understood their role in protecting people from abuse. Overall, the provider understood their role in making safeguarding referrals and working with other agencies. The provider had not, however, implemented their own policy related to staff handling people’s money.
Care planning documentation was personalised and contained most of the information staff needed to care for and support people. Risk assessments were in place and most risk mitigation gave staff the details they needed to keep people safe from avoidable harm.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was previously in breach of the legal regulation in relation to governance. Sufficient improvements were not found at this inspection and the provider remained in breach of this regulation.
Questions to ask the service
- Safe was rated Requires improvement on 16 January 2024. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 16 January 2024. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 16 January 2024. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 16 January 2024. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered manager
- Nicola Kanye
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 16 January 2024. Latest assessment published 10 February 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- B24 Healthcare Solution Limited
- Ownership type
- Organisation
- Companies House number
- 12571983 (opens Companies House)
Getting help from Warwickshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Warwickshire County Council
- Ask for a care needs assessment
- Phone: 01926 359190, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Warwickshire County Council
Checked on the council's website, November 2026.
Common questions
- Does B24 Healthcare Solution Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for B24 Healthcare Solution Limited.
- When was B24 Healthcare Solution Limited last inspected?
- The Care Quality Commission's latest rating for B24 Healthcare Solution Limited was published on 10 February 2026.
- Who runs B24 Healthcare Solution Limited?
- B24 Healthcare Solution Limited is run by B24 Healthcare Solution Limited.
- What is B24 Healthcare Solution Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 024 7679 6426
- Address
- Unit 1 BIC, Bermuda Innovation Centre, St. Davids Way, Nuneaton, CV10 7SD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: People in Action Domiciliary Care - Warwickshire and Coventry (Good, less than 0.1 miles away) and Almond Care Limited (Good, 0.8 miles away).
Nearest home care services:
- G People in Action Domiciliary Care - Warwickshire and Coventry Good, less than 0.1 miles away
- G Almond Care Limited Good, 0.8 miles away
- – Eliot Park Innovation Centre Not yet rated, 0.8 miles away
- RI Exceptional Care Services Requires improvement, 0.8 miles away
- RI Honeydew Healthcare Limited Requires improvement, 0.8 miles away