Honeydew Healthcare Limited

The service advertises as specialising in caring for people with a learning disability, autistic spectrum disorder, complex health care condition, mental health condition, dementia or physical disability. At the time of our inspection the service was supporting two people who were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The provider's quality checks had not always identified where improvements were needed in risk management and care plan information. They had missed opportunities to learn lessons from inspection feedback (July 2022) on their other registered location in Wiltshire.

Improvement was needed in staff recruitment to ensure staff were always recruited in a safe way. There were sufficient staff to cover agreed care calls and people were cared for in a safe way because staff knew people well. Staff received training and checks on their skills had been completed by the provider.

People received their medicines as prescribed. People had individual plans of care and staff provided personalised care and support. People were supported by consistent staff who knew people well. Staff had a caring approach toward people and were described as kind in their hands-on day to day care.

People were protected from the risks of abuse and trained staff knew how to report any concerns they might have.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: Model of Care and setting that maximises people's choice, control and independence.

People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible and in their best interests; the policies and systems in the service did support least restrictive practices.

Right Care: Care was person-centred and did promote people's dignity, privacy and human rights.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff did ensure people using services led confident, inclusive and empowered lives.