Seven Care Services Coventry

People received effective care from staff who had received a detailed induction. Care plans were detailed, and personalised and senior staff ensured staff were confident in using them through observation and regular spot checks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. All staff were receiving mandatory training for providing support to people with a learning disability.

People received care which was personalised to their needs. People, their relatives and professionals were included in writing the care plans and in the decisions about the care they received. Staff knew people well and used this to provide support which fully met their needs.

Staff were responsive to the needs of each individual. They used a range of skills to aid communication and considered people's religious and cultural needs. Complaints were managed well and responded to in a timely way.

The registered manager and senior staff had good oversight of the service. Audits were used to ensure continuing quality improvement. Staff spoke highly of the support they received which helped them to do their jobs well. They felt the culture of the service was positive and everyone was working to provide good care.