Phoenix Gold Homecare Main Office
- Home care
- Dementia care
- Registered since 2018
- Nuneaton, Warwickshire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
13 of 85
rated home care services in Warwickshire are rated Requires improvement, like this one.
Phoenix Gold Homecare Main Office: inspection record
Rated Requires improvement in July 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Seven Care Services Coventry (Good, 0.9 miles away) and Cornerstone Authentic Care Ltd (Good, 0.9 miles away).
Nearest home care services:
- – Angel and Star Care Services Not yet rated, 0.3 miles away
- – Applewood Support Limited No overall rating, 0.6 miles away
- G Seven Care Services Coventry Good, 0.9 miles away
- G Cornerstone Authentic Care Ltd Good, 0.9 miles away
- G Almond Care Limited Good, 1 mile away
About the service
From the Care Quality Commission's inspection report published 12 July 2022. Quoted under the Open Government Licence.
Phoenix Gold Homecare Main Office is a is a community-based care provider that provides personal care to people living in their own homes. At the time of inspection there were 21 people in receipt of the regulated activity of personal care.
Read the rest of CQC's summary
Everyone who received support at the time of our inspection received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Risk assessment and risk management plans required improvement to ensure staff were always provided with up to date information on how to mitigate risks to people. Recruitment processes needed to be improved to ensure staff were always recruited safely. There were sufficient staff to support people safely with their scheduled care calls. Staff had received training in safeguarding and knew the actions to take to keep people safe. Overall, people's medicines were managed safely. The provider had infection control policies and procedures in place to guide staff on how to reduce the risk of infections.
Read the rest of CQC's summary
People were not always supported to have maximum choice and control of their lives and staff didn't always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support the assessment of people's mental capacity to determine how and when best interests decisions were made. Staff received induction and training in their role. The service worked with health and social care professionals to improve outcomes for people.
The provider had improved governance systems since our previous inspection and had introduced new auditing systems. However, governance systems were not always effective in identifying areas of improvement such as recruitment procedures and risk management. Staff spoke positively about leaders at the service.
Questions to ask the service
- Safe was rated Requires improvement on 12 July 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 12 July 2022. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 12 July 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Annette Harris
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 12 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 10947304 (opens Companies House)
Getting help from Warwickshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Warwickshire County Council
- Ask for a care needs assessment
- Phone: 01926 359190, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Warwickshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Phoenix Gold Homecare Main Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Phoenix Gold Homecare Main Office.
- When was Phoenix Gold Homecare Main Office last inspected?
- The Care Quality Commission's latest rating for Phoenix Gold Homecare Main Office was published on 12 July 2022.
- Who runs Phoenix Gold Homecare Main Office?
- Phoenix Gold Homecare Main Office is run by Phoenix Gold Home Care & Support Limited.
- What is Phoenix Gold Homecare Main Office's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 July 2022.
Contact
- Phone
- 07519 607681
- Address
- 25-27 Dugdale Street, Nuneaton, CV11 5QJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Seven Care Services Coventry (Good, 0.9 miles away) and Cornerstone Authentic Care Ltd (Good, 0.9 miles away).
Nearest home care services:
- – Angel and Star Care Services Not yet rated, 0.3 miles away
- – Applewood Support Limited No overall rating, 0.6 miles away
- G Seven Care Services Coventry Good, 0.9 miles away
- G Cornerstone Authentic Care Ltd Good, 0.9 miles away
- G Almond Care Limited Good, 1 mile away