Cornerstone Authentic Care Ltd

Risks were identified and basic risk management included in people's plans of care. People received care and support from consistent staff who knew them very well and how to protect them from risks of harm or injury.

Relatives felt their loved one was safe with staff who had received training in protecting people from abuse. Staff had been recruited in a safe way and checks undertaken to ensure their suitability.

Staff had completed training and had the skills they needed before carrying out care calls on their own. Staff demonstrated a passion for dementia care and treating the person as an individual.

The provider's service was small, and their intention was to grow their business slowly. Quality checks were undertaken on individual records and no shortfalls were identified. Plans were in place for the registered manager to further develop quality monitoring systems of audit as the business developed and more people were supported by the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Relatives told us they were very happy with the care and support their loved one received from caring, kind and compassionate staff. Staff promoted people's privacy, dignity and independence.

There had been no missed or late care calls. Relatives had no complaints about any aspect of the service and felt any issue they might have in the future could be raised by them to the registered manager.