Almond Care Limited

Where concerns were raised these were acted on by the registered manager.

There was consistency in which staff supported people, which meant staff knew people well and how to protect them from risks of harm or injury. Risk management plans were available for staff to refer to if needed.

Staff were recruited in a safe way and received an induction. Staff were trained and undertook competency assessments. Specialist training was given to care staff and nurses who used critical care equipment to support people's physical wellbeing in their home and the community.

People and their relatives felt safe with staff in their homes and protected from the risks of abuse. Staff had received training on how to protect people from the risks of abuse and understood the importance of reporting any concerns.

People had their prescribed medicines available to them and were supported with these as needed by trained care staff. Staff understood the importance of infection prevention and control.

Staff followed professional healthcare guidance and made referrals on behalf of people when needed. People were supported to access healthcare services if required. Staff worked within the principles of the Mental Capacity Act 2005 and understood the importance of gaining consent from people.

People were supported by staff to meet their nutritional and hydration needs.

Staff demonstrated a caring approach toward people they supported. People had individual plans of care. There was a strong focus on people's physical care needs. The registered manager had plans to increase personalised information in people's care plans to include a holistic approach was taken in care plan records.

People were supported by staff to attend school or take part in activities they enjoyed.

Staff promoted people's independence and maintained people's privacy and dignity.

There were systems were in place for people to give their feedback on the service. People and their relatives were involved in planning their care and support.

There were quality assurance systems in place to check the safety and quality of the services.

Rating at the last inspection The last rating for this service was Good (published 22 June 2017).