Mary Personal Care Ltd
Home care, Newham
Good
Rated on
Rating from the Care Quality Commission.
Mary Personal Care Ltd: inspection record
Rated Good in May 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2020. Rated Requires improvement in 2020, then Good in May 2023.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 3 years ago.
How it compares locally
- One of 40 Good home care services in Newham, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 12 May 2023. Quoted under the Open Government Licence.
Mary Personal Care Ltd is a domiciliary care service providing personal care to people who live in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there was 1 person receiving personal care as part of a sub-contractual arrangement.
What inspectors found
Right support People were supported by staff who knew them well and who promoted their independence. People were fully involved in making decisions about the support they received. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care People received warm and compassionate support and developed trusting relationships with staff. We have made a recommendation about recording staff supervision. Support was personalised and promoted people's individuality and human rights. Care plans reflected people's care needs. Staff were trained and understood how to support people to stay safe from harm or abuse.
Read the full summary
Right culture The ethos, values, attitudes and behaviours of managers and staff ensured people led confident, inclusive and empowered lives. Staff promoted equality and diversity when supporting people. There were systems in place to monitor the quality of the services provided and a culture of improvement was embedded in the service. People and staff had opportunities to give feedback about the service and contribute their ideas for improvement. They felt listened to and were confident that any issues would be resolved in the right way.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 38 Magpie Close, London, E7 9DE |
|---|---|
| Neighbourhood | Forest Gate, Newham |
| Registered manager | Rosemary Dralada |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 12 May 2023 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Mary Personal Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10670324 (opens Companies House) |
Nearest alternatives
- – Advance Newham Domiciliary Care and Supported Living Services Home care, 0.2 miles awayNo overall rating
- G Veemu Healthcare Office Home care, 0.3 miles awayGood
- G Inclusive Care Support Limited Home care, 0.3 miles awayGood
- G Pent-A Care Support and Care Service Home care, 0.4 miles awayGood
- – ADS Newham Limited Home care, 0.4 miles awayNot yet rated
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does Mary Personal Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Mary Personal Care Ltd.
- When was Mary Personal Care Ltd last inspected?
- The Care Quality Commission's latest rating for Mary Personal Care Ltd was published on 12 May 2023.
- Who runs Mary Personal Care Ltd?
- Mary Personal Care Ltd is run by Mary Personal Care Ltd.
- What is Mary Personal Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 May 2023.