Veemu Healthcare Office
Home care, Newham
Good
Rated on
Rating from the Care Quality Commission.
Veemu Healthcare Office: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in March 2026.
The latest rating was published 7 months ago.
How it compares locally
- One of 40 Good home care services in Newham, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 18 March 2026 (assessment visit 13 February 2026). Quoted under the Open Government Licence.
Date of assessment: 05 March 2026 to 16 March 2026. Veemu Healthcare Office provides care to people living in their own home. Only one person was receiving support with personal care at the time of the inspection. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social provided.
This was a planned assessment of all quality statements under the key questions of safe, effective, caring, responsive and well-led. This service registered with us on 20 August 2024, and this was their first assessment. The service has been rated good following this assessment.
Read the full summary
The care plan was well written and had recently been reviewed. It included information about how to support the person and included their views about the support they wanted. The care plan was detailed, person-centred and easy for staff to follow.
Risks were well managed and the plans included step by step guidance for staff to follow to ensure the person’s safety during support. The risks highlighted the physical assistance the person needed, and the care required by staff to ensure the safety of the person and themselves. The person was at the centre of their care, they had capacity to make their own decisions, and these were recorded. The person was supported to live an independent life, take full control of their life and activities of daily living. People felt the staff treated them with respect kindness and maintained their dignity when providing support.
Staff were well established and had worked for the provider for many years so knew the person well. The provider recruited staff safely that was in accordance with all current legislative requirements. Staff we spoke with understood the person’s needs and spoke warmly of their working relationship with them. Staff completed an induction at the beginning of their employment and received ongoing support through trainings and ongoing discussions. Staff reported having a positive relationship with the provider and felt communication was effective.
The provider had policies and procedures in place which were in line with legislative requirements. This meant staff possessed up to date information which kept the person safe and gave staff guidance on how to do their jobs.
Staff were provided with personal protective equipment (PPE) to protect people from the risk of cross infection.
Some systems to monitor the quality and safety of the service were in place and they were effective.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 19 Albert Square, Stratford, London, E15 1HJ |
|---|---|
| Neighbourhood | Forest Gate, Newham |
| Phone | 07427 494551 |
| Registered manager | Vongai Mukungunugwa |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Veemu Healthcare Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 14721921 (opens Companies House) |
Nearest alternatives
- – Angel Touch Home Care Ltd Home care, 0.1 miles awayNot yet rated
- – Niorgrey Health Care Limited Home care, 0.2 miles awayNot yet rated
- G Mary Personal Care Ltd Home care, 0.3 miles awayGood
- G Supreme Homecare Home care, 0.4 miles awayGood
- G SLS Outreach Home care, 0.4 miles awayGood
Getting help from London Borough of Newham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Newham
- Ask for a care needs assessment
- Phone: 020 8430 2000, option 2, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Newham
Checked on the council's website, November 2026.
Common questions
- Does Veemu Healthcare Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Veemu Healthcare Office.
- When was Veemu Healthcare Office last inspected?
- The Care Quality Commission's latest rating for Veemu Healthcare Office was published on 18 March 2026.
- Who runs Veemu Healthcare Office?
- Veemu Healthcare Office is run by Veemu Healthcare Ltd.
- What is Veemu Healthcare Office's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 March 2026.