Elite Home Care Service Limited

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Staff were passionate about providing good care outcomes and took ownership of their practice. Staff found they were empowered by the registered manager to be compassionate, give people all the time they needed and treat each person as an individual.

The management team had created a robust governance system, which rapidly identified the smallest of issue, which were then quickly addressed.

There were enough staff on duty to cover the care packages. Staff reported the rotas were very well organised and they had enough time to properly support people. Staff said when people needed extra support the care packages were readily extended.

Medicine management was effective and closely monitored. Staff who administered medicines had the appropriate training.

Staff adhered to COVID regulations and procedures. The registered manager ensured staff had access to ample supplies of PPE and they completed regular spot checks to make sure staff complied with the guidance and best practice.

The staff used the assessments as the basis for the care records and ensured these fully captured people's need. When necessary, external professionals were involved in individual people's care.

Staff had received mandatory and condition-specific training. Staff supervision sessions were regularly completed, as well as spot checks and competency assessments.

Staff had received training around the Mental Capacity Act 2005 and associated code of practice and felt confident applying this in their practice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the

policies and systems in the service supported this practice.

Staff took steps to safeguard people and promote their human rights. The management team confirmed they took all concerns seriously and determined what lessons could be learnt. Since started no one had needed to make a formal complaint.