Yes Care Services - Liverpool

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to eat, and drink where needed, and staff were trained, supervised and appraised in line with the policy of the organisation.

Right Care: Care was person centred however we have made a recommendation to the provider as the information within some care plans needed to be more detailed around choices, preferences and to fully mitigate risks. Although we identified some improvements care plans did focus on privacy and dignity, people's equality and diverse needs were consistently promoted.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. People were supported to maintain good health, were supported with their medicines and had accessed healthcare services when needed. Where assessed, staff prepared food and drink to meet people's dietary needs and requirements.

People told us they felt safe receiving care from Yes Care Services - Liverpool. Comments included, "The staff are outstanding" and "I cannot praise them enough.". People confirmed they received their medications and calls on time. Staff knew how to report safeguarding concerns and staff were recruited safely.

Staff treated people with kindness, compassion and dignity. People confirmed they were involved in choices

and decisions regarding their care and support. We received some feedback regarding a person being embarrassed due to staff being young, and said they preferred older care staff which were sometimes not available.

There were audits and quality checks in place, complete with action plans. The registered manager understood their role and responsibilities and had reported all notifiable incidents to CQC.