Glenelg Support Limited

People lived in a variety of domestic-style properties, which were based within the local communities, in keeping with other neighbouring properties and had access to local amenities and transport. People shared the communal parts of their homes, such as living rooms, kitchens and bathrooms and all had their own bedrooms.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People said they felt safe and happy being supported by staff. One person commented, "I'm happy where I'm living, I can talk to the staff, I trust them and they listen to me." People were safeguarded from the risk of abuse and the service had engaged with the people it supported to help them understand what safeguarding is and take an active role in this area.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives gave us positive feedback about the staff at the service. One person said, "[The staff] are all kind and wonderful. The staff understand me and my needs, they support me with everything, they're like my family." Staff clearly knew the people they supported well and people were comfortable and happy with the staff supporting them.

People's care plans were person-centred, detailed, regularly reviewed and gave staff the information they need to safely and effectively support people. People were supported to access their local community and to pursue their hobbies, interests and job opportunities.

There was a positive, caring and person-centred culture amongst the staff at the service. The service valued people's views and experiences and used their feedback to help develop the service.