Transforming Minds - Main Office
- Home care
- Dementia care
- Registered since 2021
- Gloucester, Gloucestershire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
15 of 114
rated home care services in Gloucestershire are rated Requires improvement, like this one.
Transforming Minds - Main Office: inspection record
Rated Requires improvement in February 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Multilink Management Care Ltd (Good, less than 0.1 miles away) and P & N Healthcare Services Ltd - Gloucester (Good, less than 0.1 miles away).
Nearest home care services:
- G Multilink Management Care Ltd Good, less than 0.1 miles away
- – Extra Care Staffing Solutions - Main Office Not yet rated, less than 0.1 miles away
- – Medicare Support & Housing Ltd Not yet rated, less than 0.1 miles away
- G P & N Healthcare Services Ltd - Gloucester Good, less than 0.1 miles away
- – Godwill Care Not yet rated, 0.1 miles away
About the service
From the Care Quality Commission's inspection report published 4 February 2023. Quoted under the Open Government Licence.
Transforming Minds is a domiciliary care service providing the regulated activity of personal care. At the time of our inspection there were 2 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
The provider had failed to ensure safe recruitment practices had been followed for all staff who were involved in the planning and delivery of personal care. We found effective quality monitoring systems had not been fully developed to monitor the quality of the service and the care practices of staff. The registered manager recognised further systems would be needed to monitor people's care and staff development if the service expanded. We have made a recommendation about the comprehensiveness of the provider's quality assurance systems.
Read the rest of CQC's summary
People praised the care they received from staff at Transforming Minds. They told us staff were kind and they felt safe when they were supported with their personal care.
Systems were in place to prevent people being harmed and to manage their personal risks. Staff had access to information about the management of people's care needs and their risks.
We checked the registered managers and staff's knowledge and their policies relating to supporting people with their medicines and people who may lack mental capacity to ensure safe systems were in place if the service began to support people with more complex needs.
Staff understood the importance of reporting any safeguarding concerns, incidents or changes in people's health and well-being.
There were enough staff to support people. People told us staff were reliable and punctual.
Staff felt supported and had been trained to carry out their role. The provider was planning additional classroom-based training to enhance staff's online training and planned to implement the Care Certificate.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The views and feedback from staff and people who use the service was valued by the registered manager to help them drive improvements. Lessons were learnt and improvements were made when incidents occurred.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- Safe was rated Requires improvement on 4 February 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 4 February 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Ndey Joof
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 4 February 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Transforming Minds Limited
- Ownership type
- Organisation
- Companies House number
- 13129253 (opens Companies House)
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Transforming Minds - Main Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for Transforming Minds - Main Office.
- When was Transforming Minds - Main Office last inspected?
- The Care Quality Commission's latest rating for Transforming Minds - Main Office was published on 4 February 2023.
- Who runs Transforming Minds - Main Office?
- Transforming Minds - Main Office is run by Transforming Minds Limited.
- What is Transforming Minds - Main Office's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 4 February 2023.
Contact
- Address
- Southgate House, Southgate, Gloucester, GL1 1UD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Multilink Management Care Ltd (Good, less than 0.1 miles away) and P & N Healthcare Services Ltd - Gloucester (Good, less than 0.1 miles away).
Nearest home care services:
- G Multilink Management Care Ltd Good, less than 0.1 miles away
- – Extra Care Staffing Solutions - Main Office Not yet rated, less than 0.1 miles away
- – Medicare Support & Housing Ltd Not yet rated, less than 0.1 miles away
- G P & N Healthcare Services Ltd - Gloucester Good, less than 0.1 miles away
- – Godwill Care Not yet rated, 0.1 miles away