Multilink Management Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The registered manager had ensured that each person's care needs had been comprehensively reviewed. People's support requirements were reflected in their care plans to help guide staff on the actions they should take to help mitigate people's personal risks. People's care records were detailed, accurate and reflected their preferences, risks and required support.

Medicines care plans outlined the agreed management of people's prescribed medicines and creams. Safe infection control practices were used, and staff wore the correct personal protective equipment when they entered people's homes and supported them with their personal hygiene needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems to safely recruit staff had been reviewed and implemented. People were supported by sufficient numbers of staff who had been vetted and assessed as being of good character and competent before they provided care to people.

The registered manager sought feedback about people's experiences of the service. They worked in partnership with people's families and health care professionals to achieve good outcomes for people.

Quality assurance systems had been reviewed and developed to assist the register manager in monitoring the quality of care being provided and the management and training of staff.