Tru Care Limited

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care: People and their relatives told us they felt supported by staff in a kind, caring and dignified way. People's differences were respected by staff and they had undertaken relevant training to effectively support people. People told us that the care they received was consistent and that staff knew them well. Kitchen areas were always accessible to people and they were able to choose their meals with appropriate support from staff. People's right to privacy was respected and staff encouraged people to regularly provide feedback about the care provided. Care plans were personalised and included information on people's healthcare needs, preferences, challenges and hobbies. Services were located in residential streets and there were no outward signs to differentiate them from neighbouring properties. The properties were well maintained and reflected choices people made.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

Right Culture: The culture of the service was open, inclusive and empowered people to live independent lives. Some improvements were required regarding the oversight of the service; these were fed back and positively embraced. Management needed to develop regular audits to look at ways of improving the service and identify issues. Policies and procedures were under review but needed to link to national guidance and reviewed when guidance was updated. People and their relatives felt their ideas and concerns would be listened to by management. People told us they felt that staff had helped them become more confident and independent. Staff were complimentary about the management of the service, felt valued and told us they were able to raise concerns with the manager.