Swann House
- Home care
- Dementia care
- Registered since 2016
- Saxmundham, Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
108 of 141
rated home care services in Suffolk are rated Good, like this one.
Swann House: inspection record
Rated Good in October 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Anamar-Care Ltd Good, 0.1 miles away
- G Tru Care Limited Good, 0.2 miles away
- O Christies Care Ltd Outstanding, 0.4 miles away
- G Walfinch Suffolk Coastal Good, 0.5 miles away
- – MNS Consul Home Care Limited Not yet rated, 6.8 miles away
About the service
From the Care Quality Commission's inspection report published 18 October 2019. Quoted under the Open Government Licence.
Swann House is a domiciliary care agency. It is registered to provide personal care to people in their own homes. This service provided care and support to people living in a 'supported living' setting, so that they can live as independently as possible. At the time of the inspection visit the service supported 22 people.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People received good quality, person-centred care. People felt safe living at Swann House with support from staff, who knew them well. People's care needs were assessed, and action was taken to reduce any risks. The registered manager recorded and monitored accidents and incidents to minimise the likelihood of a reoccurrence.
Read the rest of CQC's summary
People were cared for by trained and competent staff who were fully supported by the registered manager in their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Everybody spoken with was complimentary about the staff team and their caring approach.
People were involved in developing their care plans and making decisions. They were encouraged to maintain or regain their independence. Staff arranged communal social activities to help reduce loneliness and promote socialisation.
The registered manager monitored safety and quality through regular checks and audits.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jessica Watling
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 18 October 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- IP16460R (opens Companies House)
Orwell Housing Association Limited runs 17 services, all in the East of England. 17 are rated Good or Outstanding.
Other services run by Orwell Housing Association Limited
- G Beaumont House Good. Home care, Essex
- G Blackbourne View Good. Home care, Suffolk
- G Deben View Good. Home care, Suffolk
- G Emily Bray House Good. Home care, Suffolk
See all 17 services run by Orwell Housing Association Limited
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Swann House provide nursing care?
- The Care Quality Commission's register does not list nursing care for Swann House.
- When was Swann House last inspected?
- The Care Quality Commission's latest rating for Swann House was published on 18 October 2019.
- Who runs Swann House?
- Swann House is run by Orwell Housing Association Limited. It runs 17 services, all in the East of England.
- What is Swann House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 October 2019.
Contact
- Phone
- 01728 603916
- Address
- Saxon Road, Saxmundham, IP17 1EE Map (opens Google Maps)
Compare nearby
- G Anamar-Care Ltd Good, 0.1 miles away
- G Tru Care Limited Good, 0.2 miles away
- O Christies Care Ltd Outstanding, 0.4 miles away
- G Walfinch Suffolk Coastal Good, 0.5 miles away
- – MNS Consul Home Care Limited Not yet rated, 6.8 miles away