Walfinch Suffolk Coastal

Where they do receive personal care, we also consider any wider social care provided. At the time of inspection, Walfinch Suffolk Coastal provided a service to 41 people of which 39 people received personal care.

Staff had received safeguarding training and knew how to protect people from potential harm. Safeguarding policies and processes were in place.

Medicines and risks associated with people's care was well managed, and in line with legislative requirements and recognised best practice guidelines. Staff followed good infection prevention and control practices to keep people and themselves safe.

People were supported by a safely recruited staff team who had the relevant training and qualifications to safely meet their needs. However, staffing and recruitment was a challenge, particularly considering the impact of the COVID-19 pandemic. Despite this staff and the management team worked hard to ensure that people received their care calls as planned. Overall, people received their care calls at the times they expected, for the length of time agreed and from staff they knew.

Staff understood the importance of gaining consent from people. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care plans were person-centred, they promoted choice and guided staff on how to support people safely and encourage their independence. They included information on what was important to people including their preferences and interests.

The management worked in partnership with people, relatives and other professionals to achieve individualised, person-centred care.

People and relatives felt able to raise any issues with the staff and management team and were confident

these would be addressed. Staff felt supported and valued in their role by the management team.

Effective systems to monitor the quality and safety of the service were in place.