KP Live in Services Limited

People were safe. Policies and procedures were in place to guide staff on how to keep people safe and what they had to do if they had concerns. Staff understood the risks to people's safety and wellbeing and what they should do to keep people safe.

There were enough staff to help people live the life they wanted enabling them to remain in their own home. A core team of staff supported people and provided 24-hour care. Contingency plans were in place to cover absence. Systems were in place to ensure the right staff were recruited.

Staff received relevant training to help them meet people's needs. Staff were well supported by the registered manager. Staff had regularly supervisions and spot checks were used to encourage learning and to make improvements to the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff encouraged people to do the things they could do for themselves and encouraged their independence.

People's concerns were listened to, investigated and resolved where possible. People's views were sought to improve the quality of the care and was embedded into the governance arrangements.

There were systems in place to monitor and make improvements to the service provision. Care plans were person centred and kept under review.