Angel Care Support Limited

The registered manager had taken action since the last inspection to improve recruitment. This had been a breach at our last inspection. We saw that checks were undertaken to ensure that newly recruited staff were safe. This included gathering references from previous employers and undertaking a disclosure and barring service check (DBS). A DBS check identifies people who are barred from working with vulnerable adults and any convictions they have. People all told us they felt safe with staff and had good relationships with the registered manager. This meant people felt able to report any issues or concerns if they had them.

The registered manager had taken action in relation to staff supervision and training. This had been a breach of regulation at our last inspection. Staff told us they were very happy with the support and training they received. They told us they felt able to ask for specific training if they needed it and this was supported. Where a person had specific clinical needs, suitable specialist training was provided for staff. Staff told us they received regular supervision and the registered manager came to observe their practice in people's home as a means of checking on their performance and development needs.

The service was well led, though we have recommended further improvements to the systems in place for checking quality and safety. This was a breach of regulation at our inspection. People all reported having a positive relationship with the registered manager and told us communication was good. There was a strong person centred culture within the service and people were very happy with the service they received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.