Always Care

Quality monitoring systems and processes were in place and were now effective. These were used to review feedback and to check care delivery, staff performance and training.

People said they continued to be well cared for and safely supported. Examples of comments made by people and relatives included, "I would recommend the service, happy with what they are doing, no problems", "Absolutely recommend them, if any concerns or help required they put it right" and "Would give them thirty out of ten."

People were safe with the staff who supported them. Staff were guided to keep people safe by up to date risk assessments showing how to reduce risks. The staff had an up to date understanding of safeguarding. This meant they knew what to do to keep people safe if they thought they were vulnerable to abuse.

There was a system to monitor and learn from accidents and incidents. Peoples medicines were managed safely. Staff understood how to reduce the spread of infection. People continued to be protected from the risks from unsafe staff. This was because recruitment and selection processes were in place to employ the right kind of staff. There were enough staff deployed to provide care for people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.