Housing 21 - Hillside Court
- Home care
- Registered since 2010
- Bristol, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2016, most recently Good in December 2019.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 49
rated home care services in Bristol are rated Good, like this one.
Housing 21 - Hillside Court: inspection record
Rated Good in December 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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- – Hazelcare Head Office No overall rating, 0.5 miles away
- G Alina Homecare - Bristol South Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 5 December 2019. Quoted under the Open Government Licence.
Housing and Care 21- Hillside Court is an extra care housing scheme for older people, comprising of individual flats in one large building. The scheme had some communal areas, and an onsite restaurant. People who lived at the service had a separate care and tenancy agreement. At the time of our inspection, the service supported 25 people with personal care. Other people required support with social, domestic visits or welfare calls only.
What inspectors found
People felt safe and protected from the risk of harm. People told us they received their medicines as prescribed. Staff completed medication training and their competency was checked. Staff described signs they would look for to identify abuse and records showed appropriate action was taken to safeguard people. There were sufficient numbers of staff who were safely recruited. They received a programme of support through training, supervision and appraisal.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us staff responded to their needs effectively and their preferences were known and respected by staff.
People were treated with dignity and respect. Staff were knowledgeable in the actions to take to maintain the privacy and dignity of people and described the actions they took to uphold this especially during personal care.
People's needs were assessed, and people received care which met their needs. People were satisfied with the quality of care they received. People knew how to complain, and any concerns raised were followed up to ensure a suitable outcome was reached for the person using the service. People were confident they could communicate how they felt to staff, who were approachable and listened to what they had to say.
Quality monitoring systems were in place, and the provider completed various audits to assist them in monitoring and helping them to identify how to improve people's experiences.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kiri Leigh
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 5 December 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Housing 21Brand: Housing & Care 21
- Ownership type
- Organisation
- Companies House number
- IP16791R (opens Companies House)
Housing 21 runs 48 services in England, 4 of them in the South West. 45 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Housing 21
- O Housing 21 - Dovecote Meadow Outstanding. Home care, Sunderland, North East
- O Housing 21 - Knaves Court Outstanding. Home care, Walsall, West Midlands
- O Housing 21 - Oak House Outstanding. Home care, Suffolk, East of England
- O Housing 21 - Oakley Gardens Outstanding. Home care, Sandwell, West Midlands
Getting help from Bristol City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bristol City Council
- Ask for a care needs assessment
- Phone: 0117 922 2700
- Contact adult social care online
- Support for carers
- Paying for care: Bristol City Council
Checked on the council's website, November 2026.
Common questions
- Does Housing 21 - Hillside Court provide nursing care?
- The Care Quality Commission's register does not list nursing care for Housing 21 - Hillside Court.
- When was Housing 21 - Hillside Court last inspected?
- The Care Quality Commission's latest rating for Housing 21 - Hillside Court was published on 5 December 2019.
- Who runs Housing 21 - Hillside Court?
- Housing 21 - Hillside Court is run by Housing 21. It runs 48 services in England, 4 of them in the South West.
- What is Housing 21 - Hillside Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 December 2019.
Contact
- Phone
- 0370 192 4071
- Address
- Batten Road, St George, Bristol, BS5 8NL Map (opens Google Maps)
Compare nearby
- – V Care Consultancy Services Limited Not yet rated, 0.2 miles away
- – Sierra Healthcare Services LTD Not yet rated, 0.2 miles away
- G Always Care Good, 0.3 miles away
- – Hazelcare Head Office No overall rating, 0.5 miles away
- G Alina Homecare - Bristol South Good, 0.5 miles away