Hazelcare Head Office

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

This is the first assessment for this service type of supported living. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.

The service was in breach of legal regulation in relation to people’s safe care and treatment and safeguarding.

We found improvements were needed to ensure the provider identified and took appropriate actions when there were safeguarding concerns, effectively assessed and mitigated risks for people and supported people with their medicines safely.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service type of supported living. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.

We found improvements were needed to ensure people’s health needs were fully assessed and mental capacity assessments and best interest decisions were clearly documented for people where required.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service type of supported living. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service type of supported living. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first assessment for this service type of supported living. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.

The service was in breach of legal regulation in relation to governance. We found improvements were needed to the provider’s governance arrangements around safeguarding, risk and medicines management, and ensuring audits were effective in identifying and making improvements to the service.