Stepping Stones to Independence
- Home care
- Dementia care
- Registered since 2014
- Kingswood, South Gloucestershire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
10 months
since the latest rating was published.
41 of 51
rated home care services in South Gloucestershire are rated Good, like this one.
Stepping Stones to Independence: inspection record
Rated Good in December 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Caring Comes 1st Ltd Good, 0.1 miles away
- G Alina Homecare - Bristol South Good, 0.1 miles away
- G Angel Care Support Limited Good, 0.1 miles away
- G Always Care Good, 0.3 miles away
- – Hazelcare Head Office No overall rating, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 31 December 2025 (assessment visit 18 November 2025). Quoted under the Open Government Licence.
Date of inspection: 18 November to 8 December 2025.
Stepping Stones to Independence is a care at home service. It provides personal care and support to people, including adults living with learning disabilities and autistic people, in their own homes. At the time of our assessment, 8 people received support with personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found the provider met expectations and provided support in line with this guidance.
Staff were kind and compassionate when speaking about the people they supported. Staff explained how they respected people’s wishes and preferences and supported their independence to help them have good health, wellbeing and quality of life.
People’s needs were assessed, and support was planned to meet their individual needs. This was regularly reviewed, although all records were currently being checked and updated to ensure they were accurate and relevant.
The management team was keen to continue developing the service and had identified areas for improvement during this inspection process. This included ensuring compliance with staff training and supervision and improving visit consistency for the people they supported. Action had been taken to improve the effectiveness of governance processes, and these changes were being embedded.
Staff worked with other agencies and professionals to meet people’s safety, health and wellbeing needs. We received positive feedback about the organisation, staff and leaders.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Louise Spencer
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 5 August 2017. Latest assessment published 31 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Stepping Stones to Independence
- Ownership type
- Organisation
- Companies House number
- 04370662 (opens Companies House)
Getting help from South Gloucestershire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at South Gloucestershire Council
- Ask for a care needs assessment
- Phone: 01454 868007, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Paying for care: South Gloucestershire Council
Checked on the council's website, November 2026.
Common questions
- Does Stepping Stones to Independence provide nursing care?
- The Care Quality Commission's register does not list nursing care for Stepping Stones to Independence.
- When was Stepping Stones to Independence last inspected?
- The Care Quality Commission's latest rating for Stepping Stones to Independence was published on 31 December 2025.
- Who runs Stepping Stones to Independence?
- Stepping Stones to Independence is run by Stepping Stones to Independence.
- What is Stepping Stones to Independence's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 31 December 2025.
Contact
- Phone
- 0117 960 8855
- Address
- Corona Buildings, Wood Road, Kingswood, Bristol, BS15 8DT Map (opens Google Maps)
Compare nearby
- G Caring Comes 1st Ltd Good, 0.1 miles away
- G Alina Homecare - Bristol South Good, 0.1 miles away
- G Angel Care Support Limited Good, 0.1 miles away
- G Always Care Good, 0.3 miles away
- – Hazelcare Head Office No overall rating, 0.4 miles away