Caafi Health Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location was providing care and support for one person with a learning disability or an autistic person. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who promoted their choice and control.

People were supported by enough staff who had received training. The registered manager had systems in place to ensure people were supported by staff who had various checks and risk assessments in place prior to working with vulnerable people.

Right Care:

People received care that was person-centered and promoted their dignity, privacy and human rights. One person's care plan required updating as it stated the person lacked capacity, the registered manager assured us this was not the case.

One relative and health professional confirmed people received positive care from staff. They told us how

positive changes had been experienced in how the person presented themselves and how through positive relationships built, they were more accepting of care.

Staff received training in safeguarding adults and care plans contained important information in promoting people's independence.

Right Culture:

People were supported by staff who were respectful and who were flexible to the needs of the service. The culture of the organisation was open and honest, and the registered manager was keen to ensure the care was of a good quality.

The registered manager and staff put people at the centre of the care delivered, ensuring their rights were respected.